Terms and conditions

Welcome to Emerald Compliance!

Definitions

A) Terms and Conditions (“Terms”): The legal agreement between Emerald Compliance and the customer, setting out the rules governing the relationship.

B) Emerald Compliance: The service provider referred to as “we,” “our,” or “us.”

C) Customer: The individual or organization using Emerald Compliance’s services, referred to as “you.”

1. Products and Services

A) Products and Services: Goods (fire doors, hardware) and services (inspections, installations, etc.) provided by Emerald Compliance.

B) Minor Variations: Small, non-significant changes to the described products or services.

C) Applicable Fire Safety Regulations: The legal standards, such as BS 9999 and BS 8214, that the products and services comply with.

3. Client Responsibilities

A) Unobstructed Access: The requirement for the customer to ensure that fire doors are accessible for inspection or maintenance.

B) Aborted Fee: A charge incurred when Emerald Compliance cannot complete the scheduled work due to lack of access or permissions not being obtained.

4. Reports and Findings

A) Inspection Report: A document provided by Emerald Compliance that outlines compliance issues, defects, and recommendations for fire doors.

B) Compliance Issues: Problems identified during inspection that indicate a failure to meet fire safety regulations.

C) Recommendations: Advisory suggestions provided to the customer based on inspection findings but not considered legal advice.

5. Pricing and Payment

A) GBP (£): The currency in which all fees and prices are stated.

B) CPI (Consumer Price Index): An inflation measure used to adjust pricing annually.

C) Payment Terms: Payment is required within 30 days of the invoice date unless otherwise agreed in writing.

D) BACS: A payment system for direct bank transfers.

6. Limitations of Liability

A) Reasonably Detectable: Issues that can be identified through a normal visual inspection without dismantling or specialized tools.

B) Corrective Actions: Repairs or adjustments recommended to address defects identified during an inspection.

C) Total Liability: The maximum amount Emerald Compliance will be responsible for, limited to the fees paid for the specific service.

7. Cancellations and Rescheduling

A) Cancellation Fee: A charge (e.g., 25% of the quoted service fee) for cancelling a scheduled service within a certain timeframe.

B) Quoted Service Fee: The agreed cost for the specific service outlined in the quotation.

8. Compliance with Laws

A) Fire Safety Laws: Regulations that businesses and customers must adhere to for fire door safety (e.g., local fire safety codes).

B) Applicable Legislation: Laws relevant to the customer’s premises and the services provided by Emerald Compliance.

9. Confidentiality

A) Confidential Information: Inspection reports and other communications intended only for the customer’s use.

B) Third Parties: Other individuals or entities that the customer may not share the inspection report with, unless legally required or with Emerald Compliance’s consent.

10. Governing Law and Dispute Resolution

A) Governing Law: The legal framework that applies to the Terms and Conditions (e.g., the laws of England and Wales).

B) Dispute Resolution: The process for resolving disagreements, including negotiation, mediation, arbitration, or court proceedings.

C) Arbitration Act 1996: A UK law governing arbitration procedures, which may be used to resolve disputes.

11. Orders

A) Order Acceptance: The process where Emerald Compliance confirms and agrees to a customer’s order.

B) Unavailability: Situations where products or services cannot be provided due to stock or operational issues.

C) Suspected Fraud: Concerns about fraudulent activity that may lead to an order being refused or cancelled.

12. Delivery

A) Risk of Loss: The responsibility for goods once they have been delivered to the customer.

B) Delivery Times: Estimated, non-guaranteed schedules for when goods will arrive.

13. Returns and Refunds

A) Faulty Products: Goods deemed defective by Emerald Compliance, which may qualify for a return or refund.

14. Warranties and Liability

A) Warranty: A guarantee that the product or service will meet the description provided at the time of purchase.

B) Indirect, Incidental, or Consequential Damages: Secondary or unforeseen damages that Emerald Compliance is not liable for under the Terms.

15. Privacy

A) Privacy Policy: A document explaining how Emerald Compliance handles personal data, ensuring compliance with data protection laws.

16. Intellectual Property

A) Intellectual Property: Ownership rights over content, trademarks, and materials created or owned by Emerald Compliance.

B) Unauthorized Use: Any use of Emerald Compliance’s intellectual property without prior permission.

17. Amendments

A) Revised Terms: Updated Terms and Conditions posted on Emerald Compliance’s website.

B) Continued Use: Using services or products after updates to the Terms, which constitutes acceptance of the changes.

18. Contact Information

A) Emerald Compliance Details: The business’s address, email, and phone number for customer inquiries or concerns.

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern the relationship between Emerald Compliance (“we,” “our,” or “us”) and you (“the Customer”).

1.2 By placing an order or engaging with our services, whether in writing or verbally, you agree to these Terms.

2. Products and Services

2.1 We aim to provide accurate descriptions of all products and services; however, minor variations may occur.

2.2 All products and services are subject to availability. While we will endeavour to meet agreed timescales or KPIs, we reserve the right to modify or discontinue any product or service without notice. Failure to meet agreed timescales or KPIs will not constitute a breach of contract.

2.3 Our services include, but are not limited to, inspections, adjustments, servicing, maintenance, remedial work, and installation of fire doors.

2.4 All fire door services comply with applicable fire safety regulations, including but not limited to BS 9999 and BS 8214.

2.5 Inspections include a visual assessment of fire doors, hardware, ironmongery, seals, glazing, door frames, and other components as specified in our service agreement.

2.6 Inspections do not include repairs, maintenance, or adjustments unless agreed in writing or verbally requested during the visit.

2.7 Installation services include the dismantling of old doors or equipment and fitting new doors and associated equipment in compliance with industry standards. Removal or disposal of old equipment is not included unless explicitly agreed in writing.

2.8 Quotations for remedial works required for fire doors is as per the information provided by the client/contractor. Any additional work beyond the scope specified will be subject to further charges.

3. Customer Responsibilities

3.1 You must provide unobstructed access to fire doors and ensure a safe working environment for our team.

3.2 You are responsible for obtaining any necessary permissions for access to the premises and notifying us of these in writing prior to the scheduled visit. Failure to do so may result in an aborted visit fee, as specified by us.

3.3 Fire doors must be in a suitable condition for inspection.

3.4 You are responsible for addressing any remedial actions identified in our inspection report.

4. Reports and Findings

4.1 Following an inspection, we will provide a detailed report highlighting compliance issues, defects, and areas requiring attention.

4.2 Reports reflect the condition of fire doors at the time of inspection and do not guarantee future compliance.

4.3 Recommendations in the report are advisory and based on industry standards; they do not constitute legal advice.

5. Pricing and Payment

5.1 Prices are listed in GBP (£) and may be adjusted annually to reflect inflation and the Consumer Price Index (CPI).

5.2 We will issue an invoice either before or after the completion of services.

5.3 Payment is due within 30 days of the invoice date unless otherwise agreed in writing.

5.4 We accept payment via BACS or bank transfer.

6. Limitations of Liability

6.1 While we endeavour to identify all non-compliance issues, we are not liable for defects that were not reasonably detectable during the inspection.

6.2 We are not responsible for damages, delays, or losses resulting from the condition of fire doors or remedial actions taken by third parties following our report.

6.3 We are not liable for costs arising from corrective actions advised or undertaken by others after our services.

6.4 Our total liability for any claim arising out of our services is limited to the fees paid for the specific inspection.

7. Cancellations and Rescheduling

7.1 Cancellations or rescheduling requests must be made at least 7 days before the scheduled visit.

7.2 Late cancellations may incur a fee of 25% of the quoted service fee.

7.3 If goods are ordered and the cancellation is made after dispatch, you will be liable for the full costs as per the quotation.

8. Compliance with Laws

8.1 Both parties agree to comply with all applicable fire safety laws and regulations during the provision and use of our services.

8.2 You are responsible for ongoing compliance with fire safety legislation applicable to your premises.

9. Confidentiality

9.1 Inspection reports and related communications are confidential and intended solely for your use.

9.2 You must not share the report or its contents with third parties without our prior written consent, except where required by law.

10. Governing Law and Dispute Resolution

10.1 These Terms are governed by the laws of England and Wales.

10.2 Any disputes arising from these Terms shall first be resolved through negotiation or mediation. If unresolved, disputes may be referred to arbitration under the Arbitration Act 1996 or to a court of competent jurisdiction.

11. Orders

11.1 Orders are subject to acceptance by us.

11.2 We reserve the right to cancel or refuse any order due to unavailability, errors in pricing, unforeseen circumstances, or suspected fraud.

12. Delivery

12.1 Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances.

12.2 Risk of loss or damage passes to the Customer upon delivery.

13. Returns and Refunds

13.1 Products cannot be returned unless deemed faulty by us.

14. Warranties and Liability

14.1 We warrant that products and services will conform to their description at the time of purchase.

14.2 We are not liable for indirect, incidental, or consequential damages, to the extent permitted by law.

15. Privacy

15.1 We handle personal data in accordance with our Privacy Policy.

16. Intellectual Property

16.1 All trademarks, content, and intellectual property are the exclusive property of Emerald Compliance.

16.2 Unauthorized use of our intellectual property is prohibited.

17. Amendments

17.1 We may amend these Terms at any time. Updates will be published on our website. Continued use of our services after amendments constitutes acceptance of the revised Terms.

18. Contact Information Emerald Compliance Unit 21, Preston, PR3 1TH info@emeraldcompliance.co.uk 07340 301666

These terms and conditions outline the rules and regulations for the use of Emerald Compliance Limited's Website, located at https://emeraldcompliance.co.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Emerald Compliance if you do not agree to take all of the terms and conditions stated on this page.

Cookies:

The website uses cookies to help personalize your online experience. By accessing Emerald Compliance, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Emerald Compliance Limited and/or its licensors own the intellectual property rights for all material on Emerald Compliance. All intellectual property rights are reserved. You may access this from Emerald Compliance for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Emerald Compliance
Sell, rent, or sub-license material from Emerald Compliance
Reproduce, duplicate or copy material from Emerald Compliance
Redistribute content from Emerald Compliance

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Emerald Compliance Limited does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Emerald Compliance Limited, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Emerald Compliance Limited shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Emerald Compliance Limited reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Emerald Compliance Limited a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

Commonly-known consumer and/or business information sources;
Dot.com community sites;
Associations or other groups representing charities;
Online directory distributors;
Internet portals;
Accounting, law, and consulting firms; and
Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Emerald Compliance Limited; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Emerald Compliance Limited. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Emerald Compliance Limited's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.